Build, Buy or Remodel Smart Strategies for Store Growth

What does it take to modernize a large, complex retail and travel center operation while keeping customers at the center of every decision? This session explores the strategies, technologies, and operational approaches driving growth and transformation. Attendees will leave with actionable ideas for improving efficiency, enhancing customer experiences, and scaling innovation.

NCR Voyix

Nick East

Executive Vice President and Chief Product Officer

Pilot Travel Centers LLC

Andy Lupo

Executive Vice President, Chief Commercial Officer

This data-driven session will review key industry performance, operational and financial metrics from the proprietary NACS C-Store Exchange (CSX) database. Find out what the numbers revealed for the first half of the year, and what the remainder could look like as we head into 2027. By leveraging NACS benchmarking data, attendees will gain a deeper understanding of their competitive position and how to use this information to make data-driven decisions.

NACS

Chris Rapanick

Managing Director, NACS Research

With more customer data available, do you know which insights actually drive results? Some data sources matter more than others, from POS and loyalty data to geolocation, app engagement, weather, vendor insights and demographic overlays. Hear how retailers are using customer segmentation, dynamic offers, trigger campaigns, personalized bundles, and “just for you” pricing to create more relevant promotions and re-engage lapsed shoppers.

AlixPartners LLP

Michael Headly

Partner

AlixPartners LLP

Trevor Boomstra

Partner