Ideas in Action: Solutions From the Front Line, Part 1

This session is designed for first-time NACS Show attendees and new NACS members looking to make the most of their experience. Participants will learn how to navigate the show floor, identify can’t-miss events, and build valuable connections throughout the week. The session will also highlight the many ways NACS membership can deliver value year-round, helping retailers tap into resources, education, and industry insights long after the show ends.

NACS

KC Kingsbury

Director, Retail Engagement - East

NACS

April VanApeldorn

Director, Retail Engagement – West

Fraud and scams are becoming increasingly sophisticated—and convenience retailers are frequent targets. In this session, experts and retailers will explore the most common scams affecting stores today, from cash-out and gift card fraud to social engineering and phone-based schemes. Through real examples and interactive audience participation, attendees will learn how scams happen, how much they can cost, and practical strategies to deter them—including employee training, operational safeguards, and in-store tools to help teams spot and stop fraud before it happens.

Wawa, Inc.

Heather Hearn

Supervisor of E-commerce Fraud and Physical Security

Cumberland Farms, Inc.

Courtney Trieger

Manager of Retail Asset Protection Support

For small operators, culture matters. It shapes how employees show up, how customers feel in the store, and how your business connects with the community. This session will share simple, realistic ways to build a positive culture through local giving, team engagement, and everyday customer interactions. Attendees will hear ideas for supporting causes that fit their brand, creating a fun workplace, and building goodwill that can lead to stronger loyalty and long-term growth. The session will also offer a practical roadmap for creating a culture that works for your store, your team, and your

InConvenience Inc

Lindsay Griffith

Marketing and Community Engagement Manager

InConvenience Inc

Tiffany Fraley

CEO

NACS

Kevin O'Connell

Executive Director, NACS Foundation