Courtney Trieger

Fraud and scams are becoming increasingly sophisticated—and convenience retailers are frequent targets. In this session, experts and retailers will explore the most common scams affecting stores today, from cash-out and gift card fraud to social engineering and phone-based schemes. Through real examples and interactive audience participation, attendees will learn how scams happen, how much they can cost, and practical strategies to deter them—including employee training, operational safeguards, and in-store tools to help teams spot and stop fraud before it happens.