Industry experts and retailers will explore common scams affecting retailers today, from cash-out and gift card fraud to social engineering and phone-based schemes. Through real examples and interactive audience participation, attendees will learn how scams happen, how much they can cost and practical strategies to deter them, including employee training, operational safeguards and tools that spot and stop fraud before it happens.
Supervisor of E-commerce Fraud and Physical Security
Wawa, Inc.
Heather Hearn serves as the Supervisor of E-Commerce Fraud and Physical Security for Wawa, Inc. where she has served for 30 years. In her capacity, Heather leads the strategic development of physical security systems and initiatives, manages…
Manager of Retail Asset Protection Support
Cumberland Farms, Inc.
