More Heart than Means – Community Engagement Behind the Scenes

Industry experts and retailers will explore common scams affecting retailers today, from cash-out and gift card fraud to social engineering and phone-based schemes. Through real examples and interactive audience participation, attendees will learn how scams happen, how much they can cost and practical strategies to deter them, including employee training, operational safeguards and tools that spot and stop fraud before it happens.

Wawa, Inc.

Heather Hearn

Supervisor of E-commerce Fraud and Physical Security

Cumberland Farms, Inc.

Courtney Trieger

Manager of Retail Asset Protection Support

The NACS Leadership for Success Program brings the brightest industry supervisors together to develop their personal leadership skills and become better leaders. For the past five months, participants have been working on reducing turnover, increasing employee engagement, and developing store managers by creating plans, setting goals, and tracking their progress. They are ready to share the results! Hear what worked (and what didn’t) as they sought to develop and strengthen their teams.

The NACS Leadership for Success Program brings the brightest industry supervisors together to develop their personal leadership skills and become better leaders. For the past five months, participants have been working on reducing turnover, increasing employee engagement and developing store managers by creating plans, setting goals and tracking their progress. They are ready to share the results! Hear what worked (and what didn’t) as they sought to develop and strengthen their teams.