CASE STUDY

Small Store. Big Heart. Building Goodwill That Lasts!

Tuesday, October 06, 2026
2:45pm - 3:45pm PDT
Pavilion 3/4
ADD TO CALENDAR 10/06/2026 2:45:00 PM 10/06/2026 3:45:00 PM America/Los_Angeles NACS Show - Small Store. Big Heart. Building Goodwill That Lasts! Pavilion 3/4
Operations
CASE STUDY

About The Session

This session will share simple, realistic ways that small operators can build a positive culture through local giving, team engagement and everyday customer interactions. Learn how creating a fun workplace and building goodwill can lead to stronger loyalty and long-term growth. You will also receive a practical roadmap for creating a culture that works for your store, your team and your customers.


 

WHO'S SPEAKING

Speakers

01/03

Lindsay Griffith

Marketing and Community Engagement Manager

InConvenience Inc

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02/03

Tiffany Fraley

CEO

InConvenience Inc

Tiffany Fraley is the no-nonsense (but mildly funny) force behind The Gas Spot and The Goods Spot, a modern, female-led convenience and fuel brand that’s turning heads and flipping the script on forgotten and tired gas stations. As CEO of…

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03/03

Kevin O'Connell

Executive Director, NACS Foundation

NACS

Kevin O’Connell is the Executive Director of the NACS Foundation, the National Association of Convenience Stores (NACS) philanthropic arm. Under Kevin’s leadership, the Foundation is advancing its mission to unify and amplify the charitable efforts…

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