Beyond Credit Cards: Digital Wallets that Actually Work

This introductory session cuts through the hype on artificial intelligence to help retailers understand what AI is and is not. Using plain language and real-world retail examples, attendees will learn the differences between automation, AI and agentic AI, along with how these tools can improve operations and customer experience. The session also addresses common misconceptions, helping retailers identify practical opportunities while avoiding costly distractions.

Accenture

Brian Gray

Managing Director

Tomorrow's winners won't be defined by the technologies they adopt, but by how well they're prepared for continual change. The retailers who thrive won't be chasing the next technology—they'll be building the capabilities that turns new technologies into a competitive advantage. This year's Roadmap explores those capabilities.

NACS

Gray Taylor

Strategic Advisor, Strategic Initiatives

CHS Inc. (Cenex)

Donald Emery

Senior Manager, Product

Conexxus

Linda Toth

Executive Director

Yesway

Robert Hampton

Chief Technology Officer

Make sure your AI investment doesn’t create more complexity than value. This session equips retail leaders with a practical guide to evaluating and purchasing AI solutions and how to avoid costly traps. Explore common pitfalls such as hidden fees, usage-based pricing, subscription sprawl and integration challenges that can undermine ROI. The discussion will break down total cost of ownership across on-prem and SaaS models while highlighting the key questions to ask before making an investment.

Atlantis Management

Rick Rigby

CTO