International Convenience Retail Innovation - Coffee as the Accelerator of Foodservice, Hospitality and Store Differentiation

Industry experts and retailers will explore common scams affecting retailers today, from cash-out and gift card fraud to social engineering and phone-based schemes. Through real examples and interactive audience participation, attendees will learn how scams happen, how much they can cost and practical strategies to deter them, including employee training, operational safeguards and tools that spot and stop fraud before it happens.

Wawa, Inc.

Heather Hearn

Supervisor of E-commerce Fraud and Physical Security

Cumberland Farms, Inc.

Courtney Trieger

Manager of Retail Asset Protection Support

This session will share simple, realistic ways that small operators can build a positive culture through local giving, team engagement and everyday customer interactions. Learn how creating a fun workplace and building goodwill can lead to stronger loyalty and long-term growth. You will also receive a practical roadmap for creating a culture that works for your store, your team and your customers.

InConvenience Inc

Lindsay Griffith

Marketing and Community Engagement Manager

InConvenience Inc

Tiffany Fraley

CEO

NACS

Kevin O'Connell

Executive Director, NACS Foundation

The NACS Leadership for Success Program brings the brightest industry supervisors together to develop their personal leadership skills and become better leaders. For the past five months, participants have been working on reducing turnover, increasing employee engagement, and developing store managers by creating plans, setting goals, and tracking their progress. They are ready to share the results! Hear what worked (and what didn’t) as they sought to develop and strengthen their teams.